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 SUPPORT - FAQ's
FAQ's
Following is a list of frequently asked questions please read through and hopefully you'll find an answer to your question. If you don't, please contact us through Customer Support.
  1. Forgot my password / sign-In name.
  2. Does the event training registration require sign-in?
  3. What is access YOTO?
  4. Member ID and password does not work.
  5. How can I reset my password?
  6. I can't start an online training.
  7. How do I become a Member?
  8. How can I see which trainings I am signed up for?
  9. How do I withdraw / disenroll / deregister from training?
  1. Forgot my password / sign-in name.
  1. The default member ID is first initial last name with no space, hyphen or any special character and password is your first name all in lowercase with no spaces.

    Example:  Jane Smith
    Member ID:  jsmith
    Password:  jane

  2. If you don't remember your password, use "Forget Password" link, located on the Sign-In page, to reset your password.
  2. Does the event training registration require sign-in?
  1. Yes, you have to become a Member of Training Teams website and apply for event / live Training you would like to attend.
  3. What is Access YOTO?
  1. Access YOTO is restricted to Directors & Supervisors, it is a useful tool for managing their organizations staff.
  4. Member ID and password does not work.
  1. Contact Customer Support or 316-978-5398
  5. How can I reset my password?
  1. You can change your password by going into "My Information", after you sign-in to the website.
  2. If you don't remember your password, use "Forgot Password" link, located on the Sign-In page, to reset your password.
  3. If you still have problem in sign-in, please contact us at 316-978-5398.
  6. I can't start an online training.
  1. Hold down the "Control Key" as you click on "Launch Training" to override the pop-up blocker.
  2. Download the latest version of Adobe Flash Player if needed.
  3. Contact us at 316-978-5398 and we'll assist you.
  7. How do I become a member?
  1. Please follow the instruction provided in the tipsheet (Become a Member).
  8. How can I see which trainings I am signed up for?
  1. You can view those trainings that you are applied for by signing into the website.
  2. Click on “Profile Summary” located on the homepage below the welcome logo.
  3. Here you can view the online and event trainings you are applied for.
  4. You can also withdraw from training and print your electronic verification of attendance form here.
  9. How do I withdraw / disenroll / deregister from training?
  1. On Home page, click sign-In and use your member ID and password to Sign-In to website.
  2. Click on “Profile Summary” located on the homepage below the Welcome logo.
  3. If you wish to withdraw / disenroll / deregister your registration, click on “Withdraw” link for appropriate training.
 
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